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Thomson’s Dreamliner brings nearly 100 per cent satisfaction

January 13, 2014

Thomson has reported almost 100% satisfaction with its new Dreamliner, with nearly all customers recommending the plane to friends and family.


According to the tour operator’s Satisfaction Questionnaires (CSQ), which are collected on the return journey of a customer’s holiday, 97% of all respondents rated their experience on board the Thomson 787 Dreamliner this summer as good or excellent, and a massive 99% would recommend the airline after travelling on the new plane.

The first direct non-stop Thomson Airways flight to Phuket took off last November from Gatwick thanks to the Dreamliner using 20% less fuel. It departed at 2.25pm to arrive less than 12 hours later on the Thai island.

Mr Siripakorn Cheawsamoot, director of the Tourism Authority of Thailand (TAT) UK, Ireland and South Africa, said: “The new partnership helps our continuing initiative to target the family market and encourage more young and teenage families to holiday in Thailand. It’s also a great choice for couples looking for a romantic holiday as not only can they enjoy the comforts of the Thomson 787 Dreamliner but they’re now able to land straight in the heart of Phuket and fast track their holiday to Thailand’s idyllic beaches and islands.”

The weekly service operates from Gatwick on Tuesdays during the winter 2013 season, departing at 1425 and arriving into Phuket at 0845 the following day, with the return leg leaving the island on Wednesdays at 1145 and landing back into London at 1745.

Thomson is the only carrier to offer a direct, non-stop service between the UK and Phuket, with a flight time of around 12 hours.

The carrier is using its new B787 Dreamliner aircraft on the route, which has 47 Premium Club seats in a 2-3-2 layout with a seat pitch of 38 inches, and 244 Economy Club seats in a 3-3-3 configuration and with a seat pitch of either 33 or 34 inches.

Thomson was the UK launch carrier for the next-generation B787 aircraft, and has so far taken delivery of four Dreamliners, with another four due by next May.


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