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Jetstar Asia introduces “straight-to-gate” for Bangkok, Phuket travellers

June 24, 2014

Jetstar Asia customers travelling from Bangkok and Phuket will now be able to experience ‘Straight to Gate’, an enhanced web check-in service that offers customers without check-in baggage or visa requirements to skip the queues and head straight to their gate.


More than 100,000 customers from Bangkok without check-in bags are expected to be able to use the service this year from June 24. Phuket will follow, with 80,000 customers from Phuket able to experience the service from July 1.

Jetstar Asia CEO Barathan Pasupathi said that this innovative solution is expected to enhance the travel experience for our customers and streamline Jetstar Asia’s operations at Suvarnabhumi International Airport and the Phuket International Airport.

“Today’s travellers want to minimise the time they take from their front door or hotel to the plane. This service will allow our travellers from Thailand to check-in at home, at the hotel or at the office.

“Straight-to-Gate also means our operations team can focus more on serving our customers with checked bags and special needs, fast-tracking the check-in process during busy holiday periods,” he said.

Since the start of the service in Singapore in November last year, more than 45 per cent of Jetstar Asia passengers with carry-on baggage only, have been eligible to use ‘Straight-to-Gate’.

Jetstar Asia is the first low fares airline in Singapore and Hong Kong to launch ‘Straight-to- Gate’. The service has also been recently introduced in Kuala Lumpur and will roll out to other Jetstar ports in the future.

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